By the way, we didn't know it had a leak. (They however did). We noticed it listing some after returning it to dock. Then upon returning it to the launch sight which requires driving it in deep water, it began to list more and started to take on water. The first reaction from Splash Boat Rentals was "Why didn't you call us?". Umm, well I DID once I was safely on dry land, and why didn't you call US when you knew you were sending us out on a boat with a leaky pontoon?
At least they didn't accuse us of doing any damage. However not a shred of concern on their part. The owner was dealing with his own personal tragedy and loss and made it clear to me when he was finally able to return my call that I was a real nin-come-poop. He kept demanding to know what I wanted from him (as if I was calling to extort my money back).
The Splash staff are warm, friendly, knowledgeable and conscientious. We followed their recommendation for our family of three to rent one jet ski with a tube to pull and had a fantastic time! Thank you, Splash!
The man at the store was so kind and brought the boat out to our camp site for us! Great prices and the only rental n town with what we needed! 5stars!
Beginning at the end here:
After this type of conversation with the owner, he agreed to refund half our money, then he hung up on me. So one star for the refund. I would give half a star since it was half, but don't know how to do that.
Really? You KNEW it had a leak and you didn't call us?
The staff was friendly and helpful
There won't be a 3rd time.
After struggling to get the pontoon boat onto the trailer and out of the water, the driver of the truck for Splash Boat Rentals jumps out of the truck with a wrench and opens a valve on the starboard pontoon. Water poured out for the twenty minutes we we were there and continued to pour out as the driver pulled out of Llano County Park. As he was loosening that valve, he exclaimed "I knew I gave you the wrong boat, the one with a leaky pontoon when I watched you pull away this morning."
Again not a shred of concern over his own faulty boat, my family's safety or return business. A good business owner would have offered another chance to regain confidence in the safety of their equipment, thereby avoiding any possible bad reviews like this one. In addition, I work around the corner from this place and the company I work for does business with him. So when people ask about our experience with Splash Boat Rentals I will tell them the truth.
This was the 2nd time we rented & both times an older, beat up model was delivered after being told we would get a newer model.
Rented a jet ski for the full day and was told it would be a 2017 model. When it arrived it was a beat to hell older model. Torn seats, cracked upper body, etc. It was ugly. The guy that delivered it said it was actually more reliable than the newer ones. After about 2hrs of running it died on me in the middle of the lake.
Splash Boat Rentals is a US Point Of Interest based in Kingsland, Texas. Splash Boat Rentals is located at 1924 RR 1431, Kingsland, TX 78639, USA.
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